How to Queue Safely and Maintain Social Distancing? Queue Digitally!

Following up on our blog series on safety during these times of caution, and in line with our previous articles in this series, Open Source Low Code and Process Automation for Remote Work, Travel Advisory Tracking App, and Manage Your Company Remotely With The Internal Service Request App, we would like to introduce a new app called the Queue Safely App.

In response to the current COVID-19 pandemic, we find ourselves having to maintain social distancing and observing new norms as we go about our daily business activities and fulfilling necessities. 

Customer-facing and retail businesses are especially affected when offering their goods and services from their offices or retail stores. Queuing plays an important part in this new normal where customers/visitors are required to maintain a safe distance from each other in order to stem any potential infections.

Mobile phone and tablet view of the Queue Admin Panel

Easy to get started and set up. Admin users will be able to manage queues and locations

The Queue Safely App is a queue tracking app that allows businesses to enable their customers to queue digitally and safely while they wait to be served. Through digital queuing, the customers will feel much safer and are able to keep track of the queuing status without having to physically queue up in a line and be exposed or having to compromise their personal health safety.

With the Queue Safely App, no equipment such as queue ticket printers or special TV displays are needed. Your customers will just scan a QR code to get on a queue digitally, and from their mobile devices, track the queue until his/her queue number is called to be served.

Summary of the App features:
  1. Allows customers to queue in a digital line.
  2. Safe and easy to queue by scanning a QR code with mobile devices to get on the digital queue.
  3. With a digital queue, customers will be able to manage their personal time better and at their convenience.
  4. Business owners with multiple branches or locations are able to set up queue lines for all these different locations.
  5. Businesses will also be able to set up multiple digital queue lines for a single location. 
  6. Each location or branch is able to maintain its own digital queue line. 
  7. All queue numbers can be reset daily or left as-is.

The following are desktop screenshots of the app:

Desktop administrator screen to add and manage all locations

Desktop screen for reviewing and managing digital queues from all locations

Alternate tablet view of the admin panel to manage locations and queues for all locations or branches
Tablet view of all queues currently in progress

The following are responsive mobile screenshots of the app (PWA):

1. Mobile Admin Screens for setting up and managing locations and all queue lines.

2. Alternative Admin Panel screens for tablets or mobile devices.

3. Location specific Queue Panel screens for the branch to manage its own respective queues.

4. Visitor queuing status screens and videos.

Customers are able to use their mobile phones to scan the QR code to join the queue. After scanning the QR code, fill up the Queue Form and after submission, the customer will be taken to the queuing status screen. At the queuing status screen, customers will be able to tell when their queue numbers are called.
As per all our apps in this series, it is 100% free for any organization to use. If you are a citizen developer, just sign up for a free account on Joget Cloud and directly install the Queue Safely App from the Joget Marketplace via the App Center.

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